Connect Intercom to Sequel and ask about your support conversations, tickets, response times, and customers in plain English — from the Sequel app or any MCP/AI client wired up to the MCP server. Then join it with your product or revenue data for questions a single tool can't answer alone.
What you'll need
- An Intercom account with access to the workspace you want to query.
- Permission to authorize an OAuth app for that workspace (typically a workspace admin).
Intercom connects over OAuth, so there's no key to copy or paste — you authorize Sequel with your Intercom account and the workspace is detected automatically. The tokens Sequel receives are read-only and don't expire.
Connect it
Open a new connection
In the Sequel dashboard, go to Connections → New connection and choose Intercom.
Connect with Intercom
You'll be redirected to Intercom's authorization screen (app.intercom.com/oauth). Sign in and approve access for the workspace you want Sequel to query.
Confirm
Sequel exchanges the code, reads your workspace from Intercom's /me endpoint, and names the connection after it (e.g. Intercom — Acme Support). The connection goes live once access is verified.
One workspace per connection
Each connection maps to a single Intercom workspace. To query another workspace, repeat the flow and authorize that one.
What you can query
Sequel exposes read access to your Intercom workspace through these tools:
- Conversations — search by open/closed state, assignee, team, tags, priority, source, and reply-time statistics.
- Tickets — filter by ticket state, category, type, and assignee.
- Contacts — users and leads, by email, role, signup/last-seen dates, or any custom attribute.
- Companies — full export with plan, spend, session and user counts, size, and industry.
- Tags, Teams, and Admins — small lookups, handy for resolving names to ids before a search.
Try it
- "How many conversations were opened last week, and how many are still open?"
- "What's our median time to first reply this month, by team?"
- "List contacts that signed up in the last 30 days but haven't been seen since."
- "Which companies have the highest monthly spend?"
Timestamps are Unix seconds
Intercom returns all dates as Unix seconds. Just ask in plain language — Sequel handles the conversion.
Join it with other sources
Intercom gets more powerful alongside your other data. With a database also connected, ask:
"For accounts with an open Intercom ticket this week, what's their MRR in our Postgres
subscriptionstable?"
Troubleshooting
| Symptom | Likely fix |
|---|---|
| Authorization fails | Re-run the OAuth flow and approve access for the correct workspace; make sure your Intercom user can authorize apps. |
| Wrong workspace connected | You authorized a different workspace — start a new connection and pick the right one on Intercom's screen. |
| "Rate limit" errors on large pulls | Intercom caps search at 150 rows per page; narrow the date range or let Sequel page through with the cursor. |